From scattered WhatsApp support to one helpdesk with an agent that drafts answers
Published
How can AI replace customers messaging the founder, the support number or engineers directly on WhatsApp?
- Replaces: Customers messaging the founder, the support number or engineers directly on WhatsApp. That setup had:
- no shared status;
- no quick way to see who the customer is or whether their unit is under warranty;
- hand-written replies from staff who aren't fluent in English.
- What to connect: Self-hosted Chatwoot (helpdesk) wired into the company's app; OpenClaw as the agent; a Discord bot that opens a thread per ticket for the team to discuss.
- How it works: The agent suggests fixes from past cases, links the right support video, estimates billing (time, parts, cost) and drafts the reply. A human reviews it and sends it from Chatwoot.
- Lesson from the author: setup is easy, but plan for whoever will keep maintaining the agent's skills and rules. No cost stated.
- Who it's for: Small product companies with physical goods and warranty or service support, where support currently lives in personal chat apps.
From the Morning Tokens issue of Oct 18, 2026